Shipping Policy

1. Order Processing Times

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after your order confirmation.
Please note that during high-demand periods (sales, holidays, promotions, etc.), processing times may be slightly longer than usual.
NEWGATE LLC cannot be held responsible for delays due to these exceptional circumstances.

2. Shipping Methods and Delivery Times

We offer standard shipping under the following conditions:

United-State

Standard delivery: 6 to 10 business days
Free for any order during the holiday period

🌍 International

International standard delivery: 8 to 15 business days
Free for all orders over €100
For orders under €100, a flat shipping fee applies (calculated at checkout).

Delivery times may vary depending on the carrier and your location.

3. Shipping Restrictions

At this time, no shipping restrictions apply.
We ship our products to most destinations worldwide.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number.
This number will allow you to track your parcel directly on the relevant carrier’s website.

5. Damaged or Lost Items

If your order arrives damaged or is lost in transit, contact us immediately at:
📧 support@wiwuu.com

We will do what is necessary to resolve the issue as quickly as possible, which may include a replacement or a full refund.

6. Customs Duties and Import Taxes

For international orders, customs duties or import taxes may apply depending on the regulations of the destination country.
These fees are the customer’s responsibility and are not included in the order price.

Customer Service – Contact Information

If you have any questions regarding shipping or delivery, you can contact us at:
📧 support@wiwuu.com
🕘 Monday to Friday, 9:00 a.m. to 5:00 p.m.